To obtain a refund on a product that was delivered to you by online download, you must adhere to the following guidelines.
All returns for downloaded software must be pre-authorized by ExcelDistanceCalculators.com as described below. Your right to obtain a refund for downloaded software lasts only for a limited time. Your request for a Return Merchandise Authorization Number (described below) must be made to ExcelDistanceCalculators.com within 30 days of the date ExcelDistanceCalculators.com made the software available to you for download (the "Purchase Date"), and ExcelDistanceCalculators.com must receive, at its offices, your fully completed and signed Affidavit of Software Destruction within 35 days of the Purchase Date. No refund will be made until the Affidavit has been received by GS Software, or if the time requirements described above are not met. ExcelDistanceCalculators.com is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.
Products not purchased directly from ExcelDistanceCalculators.com must be returned to the place of purchase (Web store, etc.) and are subject to the return policies of the place of purchase.
If the manual and CD for the software were purchased in the form of an Download Kit at time of the download software purchase, its return will be required (and a refund given) as a part of this return process.
To receive a refund for downloaded software purchases from ExcelDistanceCalculators.com , you must obtain from GS Software an Affidavit of Software Destruction (described below), and complete and return the Affidavit to ExcelDistanceCalculators.com along with the manual and CD if the Download Kit was purchased. No credit will be issued for incomplete or non- ExcelDistanceCalculators.com component returns. You must also destroy all copies of the software you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software. Once you have returned the Affidavit of Software Destruction to ExcelDistanceCalculators.com (and the Download Kit, if applicable), all licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.
All Affidavits of Software Destruction must have a Return Merchandise Authorization Number (RMA #) issued by ExcelDistanceCalculators.com clearly displayed on the form.
When ExcelDistanceCalculators.com receives your properly completed and signed Affidavit of Software Destruction (and Download Kit, if applicable) within the timeframe discussed above, ExcelDistanceCalculators.com will provide a refund to you of the amount you paid for the software plus refund any appropriate taxes charged with that order. ExcelDistanceCalculators.com will not refund any shipping or handling charges that may have been charged to you. Refunds will be made in the same manner as you purchased the product. If you purchased by check, ExcelDistanceCalculators.com will send you a check, so please be sure we have your mailing address. If you purchased by credit card, your credit card account will be credited. If you purchased by company purchase order, your account will be credited.